Help and FAQs
Below are our Frequently Asked Questions. Still have a question? Contact BLADE
Please review our Luggage Policies.
Please review our Cancellations and Change Policies.
Yes, a $45 booking fee will be charged for all orders placed through BLADE flier relations.
All passengers are required to have a valid state ID or passport
Please let us know in advance of any infants you will be traveling with. After checkout you will be able to indicate the number of lap infants you will be traveling with.
If the child you are traveling with is under the age of 2, he or she may sit on your lap for the duration of the flight. If the child is older than 2, they are required by law to have their own seat.
Pets under 25lbs are permitted, at BLADE’s discretion.
Dogs must be able to be placed in a carrying bag or sit in a passenger’s lap.
If your pet is a service animal, please contact us at 844-359-2523.
See BLADE Lounge addresses here. For all other airports, you will be sent addresses in your booking confirmation email after booking, or call BLADE Flier Relations at 844-359-2523.
BLADEchartered flights are confirmed in the order they are received. Once your flight has found its place in the queue we will confirm it. Please be patient as we often have high flight volume, and will do our best to confirm your flight as soon as possible.
CHARTERS: In the event that you are late for your charter, there will be a charge of $250 per 15 minutes the helicopter is spinning, waiting past your scheduled departure time. These costs are derived from a combination of idle time, repositioning costs, and duty hours.
SCHEDULED FLIGHTS: No flights will be held past the time of departure.
From time to time, you may receive BLADE Credits to be used for future purchases with BLADE. BLADE Credits may be applied at checkout towards the price of an individual seat or a crowdsourced flight unless otherwise noted. You may see how much you have accrued in credits by going to your profile in the App. BLADE Credits will be maintained on your account and will expire twelve (12) months following the date you receive them. Notwithstanding the foregoing, BLADE Credits received as a Referral Discount pursuant to the BLADE Referral Program shall expire at the end of the calendar year in which they were added to your account.
Flight times vary depending on your route. Estimated flight times are indicated during the booking process. After booking, you can view flight information by looking at your app’s Upcoming Flights area.
Please note that flight times are affected by and may be longer than stated due to a number of factors, such as a helicopter’s total load or a seaplane’s headwinds.
The main difference is potential savings. By launching a crowdsourced flight, you fly when you want to and have the potential to earn back credits for seats purchased by other users on your flight. Both options offer the same caliber of aviation equipment and highly skilled pilots. When you crowdsource, you must leave at the time you scheduled. We are unable to alter departure times as other people are flying with you.
There will be additional fees incurred if scheduled travel is to happen before or after normal heliport operating hours. Those hours, as currently posted by the Heliports are:
West 30th Street—travel Monday through Friday (7pm-7am) and Saturday & Sunday (7pm -11am) will incur additional fees.
East 34th Street—travel Monday thru Friday from 7pm-8pm will incur additional fees.
For more information please call 844.359.2523.
Any BLADE Bounce scheduled between the hours of 7PM – 7AM will incur an additional fee due to New York City late operation pricing for those hours. Fees vary based upon equipment and landing point. All fees will be confirmed with passenger prior to departure.
If you are late for your BLADE Bounce, there are associated costs detailed in the “What if I am late for my BLADE Bounce” section.
We collect each traveler’s weight so that we can help our operator monitor the total weight load of each flight. This is an FAA regulation that must be met in order to ensure your safety and the safety of those flying with you. There is no defined weight limit per passenger, but there is an overall weight limit and distribution allocated on a per aircraft basis. We strictly adhere to this. BLADE reserves the right to request a traveler change seats, shift flight times or purchase additional seats due to these regulations. This is an FAA regulation that must be met in order to ensure your safety and the safety of those flying with you.
If you have any allergies to food, animals, or otherwise, please let us know so that we can create the perfect flying experience for you. Contact us at 844.359.2523.
BLADE is the first digitally driven short distance aviation company.
Flights can be booked to the most in-demand destinations within seconds. The app allows users to launch their own private charter, crowdsourced charter, or book individual seats on a scheduled flight.
Share your code with a friend. They'll receive a $50 discount on their first flight and you'll be rewarded with a $25 credit as as they land. Not applicable to Hamptons flights. Learn more.
BLADE does not own, operate or fly the aircraft. The BLADE technology is integrated with the fleet and pilots of DOT & FAA licensed carriers for its helicopter, seaplane, and jet operations.
BLADE Urban Air Mobility, Inc. is an air charter broker and indirect air carrier, not a direct air carrier, and does not have operational authority of aircraft. All flights are operated by DOT/FAA licensed direct air carriers. For select routes, Blade acts as an indirect air carrier in accordance with 14 CFR Part 380. Please refer to BLADE's Operator-Participant Agreement for details.
BLADE does not offer helicopter tours. We are strictly a point A to point B destination based company; however crosstown charters are available.